Asheville Cabins
Enjoy our Asheville mountains cabin rentals year-round! From summer fun to mountain holiday retreats, we are open, no matter the season. As you begin to plan your vacation, be sure to review our reservation policies and procedures listed below:
Reservation Policies and Procedures
We have a two-night minimum year-round, and a three night minimum for Martin Luther King, Memorial Day, and Labor Day. There is a four-night minimum during Thanksgiving and Christmas and it must include the holiday.
For the safety of our guests and staff, we now have a No Contact Check-in. A couple of days before arrival, we will send you an email to remind you of our No Contact policy. On the morning of your arrival we will send a Quick Check-in email with the code to the lock box, and we will run any balance due. Due to COVID-19, we are currently not accepting cash or checks as payment.
In addition to our strict cleaning procedures, we are implementing additional sanitizing measures throughout and at the end of the cleaning process in accordance with Buncombe County and CDC/EPA guidelines. That way, you can enjoy your visit to our cabins with peace of mind.
Required Deposit
A deposit equal to 1/2 of the total rate is required when reservations are made.
Cancellation Policy
The deposit is fully refundable (minus a $25.00 processing fee) if we are notified at least 30 days in advance of cancellation. If notified at least two weeks in advance of cancellation, the deposit is 50% refundable. Otherwise, deposits are non-refundable. The remaining balance is due upon arrival. Rates are subject to change. Full payment in advance is required for holidays.
Early Departures
There will be no refund for early departures.
Group Bookings
On all group/multi-cabin (5 or more) bookings, a $100.00 refundable security deposit is required for each cabin in a group booking. The security deposit is $100.00 per cabin and deposit of 50% of balance is due at 90 days before arrival and the balance is due 45 days before arrival. The security deposit must be paid on one credit card and will be refunded only to one credit card. Please contact the office for other policy and procedures.
Group reservations/multiple (5 or more) cabin reservations need to have one person as our contact. This person will be responsible for paying the Security Deposits to secure the reservations. The security deposits will be returned to the contact persons credit card within 10 business days of the group’s departure provided that the homes contents are intact and there is no damage other than reasonable wear and tear.
We do not divide the security deposits on group reservations.
Restrictions
- Pet-Friendly options are available on a limited basis.
- No smoking in the cabins.
- Fireplaces are not usable from mid-May to mid-October
Rental Agreement
Under the North Carolina Vacation Rental Act, guests booking one of our Asheville mountains cabin rentals are required by law to sign and agree to the vacation rental agreement below. The agreement helps to protect you as a guest and us as a property owner. If you have any questions regarding our vacation rental agreement, please be sure to contact us directly.
Find the full rental agreement here:
Due to Covid-19, the above policies and statements may have had necessary adjustments made to accommodate social distancing measures and CDC/EPA requirements. Please contact us with any specific concerns or questions.
In consideration of the rent received and the mutual promises contained herein, Owner of the Willow Winds, LLC does hereby lease and rent to Guest such Rental Property under the following terms and conditions:
Make Your Reservations Today!
- Book Online
- Toll Free: 800-235-2474 or (828) 277-3948 (828) 277-1749 (fax)
- Email: info@ashevillecabins.com
- Office Hours: 9 AM until 5 PM Monday thru Friday & 9 AM until 5 PM Saturday & Sunday
- Check-In: After 4PM