20 Frequently Asked Questions
1. Can I make Reservations online?
Reservations can easily be made online. Use the convenient online form on the reservations page of our website. http://www.ashevillecabins.com/reservations.html Please provide complete information in the form including your cell phone number just in case we need to contact you in transit. The online forms are completed in the office and special requests and questions are noted and answered by real live people, on site.
2. If I don’t want to use the online form, can I call the office and make my reservations.
Absolutely! You may phone the office at any time during business hours and make a reservation. Our office is located on the Willow Winds property. It is the first building on the left hand side after you enter the gates and is open seven days a week. The friendly, knowledgeable staff will be able to answer any questions and will be happy to guide you through the reservation process. To reserve a cabin we require your name, address, e-mail, contact phone numbers, and payment information.
3. Do I have to make a deposit when I make my reservations?
Yes. At the time the reservation is made, we require a deposit of one half of the total room rate, cleaning fee, and tax.
4. What type of pre-arrival instructions should I expect?
After making the reservation we will process your card in the office. You will then be sent a confirmation email with arrival, departure dates and what you have paid and the balance due at arrival. We ask that you look it over and just reply to the email saying that you accept the terms & conditions and that the arrival and departure dates are correct…..Essentially that everything looks good. Other than this, we do not need anything else from you until you arrive. If you have any questions or need any help in planning your trip do not hesitate to contact us.
5. Does the office have concierge service, or give advice on what to do in the Asheville area?
Our office door is open (literally most times) for our guests to browse through brochures, explore travel options and get first hand recommendations and advice on day trips, shopping, dining, navigating and exploring the Asheville area. Our staff has turn by turn directions to all major attractions and off the beaten path destinations as well. We also have arranged discounts with ziplines, Rafting, and restaurants in the area for our guests to enjoy. From arranging a romantic evening to printing out your boarding pass, our office and its staff is ready to assist Willow Winds guests in any way to help plan the perfect Asheville stay. Just ask…if we don’t know the answer we will find it out!
6. What is the closest Airport?
We always urge our guests to fly into Asheville Regional Airport (AVL) if possible. It is a smaller airport only nine miles from Asheville Cabins of Willow Winds. Arriving and departing guests at AVL will enjoy the laid back, stress free atmosphere and find there most of the major car rental agencies, a café, and gift shop. If that is not possible because of scheduling, the Greenville/Spartanburg Airport is a little more than an hour drive from Willow Winds. Charlotte, NC is two hours from Willow Winds.
7. What happens if my flight is delayed? Or I’m stuck in traffic and cannot arrive between 3 & 5 for check in?
If your flight is delayed or if you encounter traffic snarls while traveling to Willow Winds, have no worries. Just phone the office, let us know what is going on, and we can arrange with you a late check in that is easy and stress free.
8. What is a “Willow Winder” and how do I become a “Willow Winder”?
It is our way of saying we appreciate you and your patronage! Many of our guests have come to Willow Winds since its origin in 1994. We are lucky to have many, many repeat guests. After you stay with us three times you become a Willow Winder and you will receive a 10% discount on all future visits and 20% off stays in January, February, and March!
9. Do we need to bring our own fishing poles? Can we keep the trout we catch?
Our trout pond is stocked with fish several times each year. Our guests do not need a fishing license here on Willow Winds property to fish in our pond but will need to provide their own equipment and bait. Canned corn works just fine as bait and the corner gas station has worms for the traditionalists. Forgot your pole? The neighborhood Walmart (just a few miles from us) has everything you need. A small inexpensive pole, some corn, and a little patience just might catch your dinner! You are welcome to catch and eat or catch and release in our pond, you are not allowed to catch and fill coolers. When guests choose to leave their poles behind we do loan them out to other guests but can’t guarantee that there will be one available. Ask the office.
10. Does each cabin have a hot tub?
All of our cabins have their own private hot tub. Most are located on your lower patio / deck just outside the bedrooms. One bedroom cabins have a cozy two person hot tub and the two and three bedroom cabins have larger ones. The tubs are maintained several times a week and we strictly monitor the water quality. If a tub requires it, we may have to drain / scrub / and refill your tub during your stay. The water will take a while to reheat. Check with the office with any questions and concerns.
11. What is provided in the cabins and what do I need to bring?
Our cabins are completely equipped and furnished. Each has a full sized kitchen that has utensils, glassware, dishes and set of pots and pans. Blenders, toasters, microwave ovens and coffee makers are all standard equipment. We provide all the paper products including facial tissue, toilet tissue, coffee filters, and paper towels. We also stock dish soap and tablets for your dishwasher, laundry detergent for your washer, softener sheets for your dryer, garbage bags and basic cleaning supplies.
12. Do you have tickets for the Biltmore Estate?
Yes we do. The Biltmore Estate is only 3 & ½ miles from our property. Our tickets here on property vary in price depending on the season. Our tickets are good for two consecutive days’ visits and you can fully explore all that the Estate has to offer and not feel pressured into cramming it all into one day. Also when you get the tickets from our office it saves you the time it would take to stand in line to get them at the Biltmore. In the Christmas Holiday season we can upgrade your tickets to include a Candlelight Evening Tour as well.
13. The price of the Biltmore Ticket is pretty expensive. Do you think it is worth the trip?
If you are a person that enjoys sightseeing, history, gardens, and splendid excess, then the Biltmore house is for you. There is plenty to see and do. You can spend as much time in the house as you want and be impressed by each room of the house. The grounds are beautiful with seasonal gardens, including a rose garden with over 250 varieties. Dining options are varied at the Estate and within the 12 options you can enjoy everything from a simple sandwich to haute cuisine. Additional activities can be added to your Biltmore experience such as horseback riding, segway tours, float trips, skeet shooting and Land Rover Adventures.
14. Where can I go hiking?
Your hiking options are unlimited here in Asheville and the surrounding areas. Adjoining our property is the Mountains to the Sea hiking trail along the Blue Ridge Parkway. We tell our guests to walk till they are half tired and turn around. There are also tons of trails and different places to hike all around the Asheville area. We have directions for nice easy hikes to more challenging trails for those who are more adventurous. DuPoint State Park is a beautiful park with three waterfalls and around 15 different hiking trails ranging from .1 miles to 12 miles. We are more than willing to help point you in the right direction for the hike you may want.
15. Where are the closest waterfalls?
Here on property we have several small, manmade waterfalls that our guests can enjoy while walking the grounds, but there are a lot more in the surrounding area as well. About 45 minutes away we have DuPont State Park. At the Park there are three different waterfalls along with an Olympic sized swimming hole. Pisgah National Forest holds Sliding Rock—a 60 ft. natural waterslide that plunges into an icy pool, and Looking Glass Falls – a beautiful waterfall that you can wade beneath. Both are located along Rt. 276 with the Cradle of Forestry Discovery Center.
16. What is your favorite restaurant?
Asheville is blessed with many wonderful restaurants. Since Asheville Cabins of Willow Winds is inside the Asheville city limits getting to any one of our wonderful restaurants is a easy task to accomplish. We have your casual dining experience to your more elegant dinner options. One of our favorite casual restaurants is Juicy Lucy’s, it is a great burger and fries place that the whole family can enjoy in the laid back atmosphere. For any time of the day Corner Kitchen is not only one of our favorites but a local favorite as well. Some of our guests have had breakfast, lunch and dinner at Corner Kitchen. If you are looking for a more elegant dinner place Chestnut downtown is the place to go. Great food with a warm atmosphere makes Chestnut a great choice for dinner. These are three of our favorites. There are plenty more places in Asheville to have a great meal and we can point you in the right direction.
17. How are the roads? How are they in winter?
We have hard packed gravel roads here at Asheville Cabins of Willow Winds. They are not difficult at all for any car or person to travel. Yes, we are on a mountain side but that does not mean we are hard to get to. Any vehicle car or truck from a Prius to a pickup truck can make it around with no problems. In the winter we rarely have a enough snow to hinder the road conditions but if we do our crew plows the roads and shovels the walkways. It does help having a 4x4 or AWD vehicle in the rare event of a heavy snow.
18. Do you have a pool?
No, we do not have a pool on property.
19. Are the cabins private?
Yes we at Asheville Cabins of Willow Winds have done a lot to ensure that our guests enjoy privacy whether it is on the back porch, the hot tub, or inside the cabin. The cabins have been built in a staggered positioning pattern (not just in a straight row next to one another). We also have extensively landscaped around the cabins with trees and bushes to create a buffer zone which not only helps with seeing others but also keeping the sound down from one back porch to another.
20. What is there to do on your property?
It is very tempting to plan too much to see and do here in the Asheville area – there is always something going on! But be sure to slow down, explore our incredible property and just immerse yourself in the Comfort, Luxury and Serenity that is Asheville Cabins of Willow Winds.
Here at Asheville Cabins of Willow Winds you can spend a day playing, relaxing, and restoring your sprits without ever leaving the grounds. Take a slow leisurely hike around the grounds, count the fountains, gardens and waterfalls, discover new varieties of plants and delight in the quiet woodland setting. At dawn or dusk enjoy the view from your deck and keep an eye out for wildlife. We have a nesting pair of red hawks, turkeys, deer and an occasional bear who visit the property.
Challenge your friends / family to a game of air hockey, ping pong, foosball, skeeball, shuffle board or basket ball on the free game porch. Enjoy an old fashioned game of horseshoes, bocce ball or match wits on the life sized chess set. Two playgrounds will delight the kids with slides, jungle gym, badminton nets and tetherball. Our water balloon launching station will turn be a hit with young and old with filling station and catapults to launch the balloons at one another. Enjoy new releases or view an old classic movie from our free DVD lending library.
Our exercise room has all the basics with a bike, elliptical, treadmill & weight station. The Mountains to Sea Hiking trail is at the top of the property and parallels the Blue Ridge Parkway in this section. Be sure to pace yourself on the trail as it is not a loop & turn around to come back to Willow Winds. Swing gently with the breezes under the trees in one of our hammocks with a good book or for a nap. In the winter months order in from Takeout Central and enjoy a fireside picnic in front of your real wood burning fireplace (we provide the wood!).